This is a customer satisfaction survey by the store, Saks Fifth Avenue. Saks Fifth Avenue is an online fashion store that stocks a variety of clothing brands: Christian Loubiton, Givenchy, Gucci, Dolce and gabbana, e.t.c. Looking for the best fashion clothing and accessories, Saks fifth avenue is the store to visit. The aim of this survey is to get feedback from customers and from the feedback, formulate ways to improve and maintain the customer service performance and efficiency. To take this survey, kindly click www.saksoff5th.com/survey. Filling this survey is a hundred percent free.
The feedback would also aid in the total control, regulation and delivery process of the store. Every form of feedback is accepted on the Saks Fifth Avenue satisfaction survey. The store requires total honesty in its feedback and highly appreciates constructive criticisms and positive feedback as this would encourage the store to do more.
How To Take The Customer Survey:
1) First off, in order to take the online survey, you must have a good internet access and a device that supports the internet. Once you have this, log into the survey portal via the link: www.saksoff5th.com/survey
2) On the first page of the portal, you’ll be given an overview of the survey portal. At the point if you’ll like to proceed with the survey, click on the next button. The next button is at the bottom of the page.
3) The next page would require information of your age. You’ll be asked to indicate if you are below 18 years of age or not.
4) After confirming your age group, you’ll be asked to input details of your purchase receipt. These details include: Date of purchase, ST, TRM number, and TRN number. The details you input must be valid else you’ll have no access to proceed to the next page where you’ll be required give a more detailed feedback.
5) After you’ve inserted the valid information requested above, you’ll be allowed to proceed to the next page where you will be asked simple and important questions that would enable you to give the best feedback details as possible. The questions range from the quality of their services and he overall approach by their staff.
6) Rewards for taking the survey includes winning of daily and weekly cash prizes.
Benefits Of Taking The Survey Plan:
1) With the feedback, the store management is more informed about the satisfaction level of the customers and is able to make better decisions based on that.
2) The store is able to highlight its weakness and strength and work on each.
3) They can also work to tie the knot on loose ends that displease the customers, thereby improving performance and efficiency of their customer service.
4) Clients can lay complaints and have their issues sorted out.